Team viewer made available TeamViewer Spatial supporta new remote assistance app that leverages the potential of the new spatial computing system Apple Vision ProApple's augmented reality headset that recently launched in the US.
TeamViewer: Support for Apple Vision Pro is coming
Apple's new spatial computing system (the company led by Tim Cook doesn't like terms like expanded reality or mixed reality) has been available in the US for a few days and TeamViewer immediately made an app available to its customers to use the features.
The application runs on iPhone and uses ARKit and the built-in LiDAR scanner to capture detailed 3D models on devices in need of service. In a collaborative session, remote support agents use Apple Vision Pro's built-in Spatial Support app to interact with visual models captured on iPhone for a synchronized 3D experience: Experts can guide technicians on-site using annotations and Guide 3D elements.
Compared to other augmented reality solutions, the combination of iPhone and Apple Vision Pro offers a number of advantages that cannot be ignored. First, the fact that the Apple smartphone integrates a LiDAR scanner to more accurately capture the depth of environments and the distance of objects. However, the Vision Pro has proven to be the best headset to date in terms of passthrough quality and latency low enough to allow the wearer to carry out activities such as skiing, playing table tennis and of course providing technical assistance remotely.
“Remote support and assistance is in TeamViewer's DNA and with Apple Vision Pro we offer our customers a new level of visual awareness and detail that was not possible before“, he claims Brian Ballard, Senior Vice President Product Management & Solution Delivery at Teamviewer. “These unique immersive features go well beyond desktop support and help users who handle complex real-world objects share important information with technical support so they can repair machines and equipment in the field. All of this leads to faster response times and fewer errors. Ultimately, this solution addresses labor shortages and the need for easy knowledge transfer by bridging the gap between field needs and skills remotely“.