Since when Western digital announced that it had discovered a breach in its systems, the US company hid in an alarming silence. To cause even more trouble for the owners of its products, the fact that i My Cloud Services, My Cloud HomeMy Cloud Home Duo, My Cloud OS5, SanDisk ibi and SanDisk Ixpand wireless chargers are gone offline, preventing customers from accessing their files.
In the past, Western Digital has finally gave life a nod, aimed at owners of My Cloud Home, My Cloud Home Duo and SanDisk ibi. “We are currently experiencing a service outage that will prevent you from accessing your files and using the applications provided with our product, including the mobile, desktop and web apps. During this service outage, A feature called Local Access lets you access files stored locally on your device“.
“The feature allows you to Access your personal files directly from Windows or macOS PCs connected to the same network as your device. To enable local access, use your favorite browser and connect to your device’s dashboard. Then enable the Local Access feature and create a new Local Access account. For more information and a step-by-step video, see This article“. The instructions are quite laborious and complicated, so it is necessary to proceed without skipping steps and very calmly.
WD declares that Local access to My Cloud OS5 products (My Cloud PR and EX Series) is already enabled and working. “We continue our efforts to restore all services as quickly as possible and will provide updates as soon as we have them. We apologize for any inconvenience and appreciate the patience of our user community as we continue to work urgently to restore all services.” .
We remind you that on March 26 an unauthorized third party gained access to several company systems. “Based on the investigations conducted to date, the company believes that the unauthorized person has obtained certain data from their systems and is working to understand its nature and scope,” says the only statement released a few days ago.